Business Writing

Email Structure
Tips for Writing Good Emails

Subject Line

Punctuation & Spelling
Apostrophes
Abbreviations
Missing Out Words
Formal vs. Informal Language

• Phrases
• Vocabulary
• Friendly Words
• Professional Words – Being Polite & Diplomatic

Things You Find In An Email

Making An Inquiry
Replying To An Inquiry
Vocabulary
Other Situations

• Supplier Following Up A Call
• Customer Clarifying Issue With Supplier
• Supplier Agreeing To Customer’s Terms
• Customer Making An Order
• Supplier Confirming An Order
• Supplier Asking For Payment

Vocabulary
Setting Up A Meeting
Suggesting The Appointment Time
Confirming You Can Come
Saying You Cannot Come
Postpone A Meeting
Asking The Other Person To Prepare Before The Meeting
Close
In / On / At – Grammar Tip

Collocations
Asking For Information
Requesting
Emphasizing A Point
Asking Seller For A Suggestion
Making A Suggestion
Negotiating: Being Firm
Negotiating: Considering The Offer
Negotiating: Being Flexible
Negotiating: Agreeing
Negotiating: Not Agreeing
Next Steps
Closing
Discussing Terms

Opening (Customer)
Complaining (Customer)
Requesting To Take Action (Customer)
Close (Customer)
Sample Complaint
Apologizing (Supplier)
Not Taking Any Responsibility (Supplier)
Promise An Action To Customer (Supplier)
Giving A Compensation (Supplier)
Close (Supplier)

When Things Go Wrong
Informing
Requesting Action
Giving Good News
Giving Bad News

Linking Words

• Actually
• Really
• Just
• Well & Anyway

Tenses

• Present: State
• Present: Routine
• Present: Right Now
• Past: Ended
• Past: Recent Past
• Future Tense
• Practice