VOD

o  Present (State) – Positive Sentence
o  Present (State) – Negative Sentence
o  Where Are You From?
o  How’re You Feeling?
o  What’s She Like?
o  She’s Pretty Smart
o  What Do You Do?
o  What’s The Weather Like?
o  Possessions
o  Present (State) – Asking Yes/No Questions
o  Present (State) – Asking Wh- Questions
o  Bored vs. Boring – Words Ending with “-ed / -ing”
o  Articles – a / an / the
o  Countries & Nationalities
o  This / That / Those / These

o  Telling Time
o  In / On / At – Time
o  Present Action (Routine) – Positive Sentence
o  Present Action (Routine) – Negative Sentence
o  Phrasal Verbs
o  Collocations
o  Present Action (Routine) – Asking Yes/No Questions
o  Present Action (Routine) – Asking Wh- Questions
o  When Do You Get Up?
o  What Do You Do First?
o  Would You Try Kayaking?
o  We Need Onions
o  Have – Positive Sentence
o  Have – Negative Sentence
o  There Is – Positive Sentence
o  In / On / At – Place & Time
o  Where’s The Mall?
o  Take A Left
o  Do You Know…?

o  Present Action (Right Now) – Positive Sentence
o  Present Action (Right Now) – Negative Sentence
o  Present Action (Right Now) – Asking Yes/No Questions
o  Present Action (Right Now) – Asking Wh- Questions
o  Clothes
o  What Are You Wearing?
o  What’s New In Your Life?
o  I Travel For Free
o  This Happened Because…
o  Present Action – Routine vs. Right Now – Review
o  Who Is…That Is…

o  Past Keywords
o  Past (State) – Positive Sentence
o  Past (State) – Negative Sentence

o  Past Action (Ended) – Positive Sentence
o  Past Action (Ended) – Negative Sentence
o  Past Action (Ended) – Asking Yes/No Questions
o  Past Action (Ended) – Asking Wh- Questions
o  Overview – Routine vs. Ended Actions
o  I Had A Great Weekend
o  What Time Did You Call?
o  You Won’t Believe It!
o  Did You Go Alone?

o  Past Action (Was Happening) – Positive Sentence
o  Quick Review
o  Past Action – Ended + Was Happening
o  Past Action – Was Happening + Was Happening
o  Past Habits – I Used To…I Didn’t Use To…

o  Future Keywords
o  Future (State) – Positive Sentence
o  Future (State) – Negative Sentence

o  Future Action (Going To #1) – Positive Sentence
o  Future Action (Going To) – Negative Sentence
o  Future Action (Going To) – Asking Yes/No Questions
o  Future Action (Going To) – Asking Wh- Questions
o  What’re Your Plans?
o  Future Action (Going To #2) – Positive Sentence
o  My Goal Is To…
o  Future Action (Going To #3) – Positive Sentence
o  Future Action (Will #1) – Positive Sentence
o  Future Action (Will) – Negative Sentence
o  Future Action (Will #2) – Positive Sentence
o  I’ll Pick You Up!
o  Future Action (Will #3) – Positive Sentence
o  Future Action (Will #4) – Positive Sentence
o  Future Action (Using Right Now Actions)

• Formal and Informal Greetings
• Answering Greetings
• Saying Goodbye
• Welcoming Guests

• Talking About Your Career, Job and Responsibilities
• Your Place of Work
• What’s The Difference: ‘work in’, ‘work for’, ‘work as’
• How Many Employees?
• Working Hours
• Unemployed or Retired

• Scheduling and Confirming
• Postponing and Cancelling
• Opening and Closing Meetings
• Discussing the Purpose of the Meeting
• Meeting Agendas
• Asking Questions and Giving Opinions
• Asking for Information From a Missed Meeting

• Presentation Structure
• Opening, Structuring, Summarising and Closing
• Talking About Numbers
• Directing Your Audience’s Attention
• Describing Changes
• Asking for Clarification
• Asking for OpinionsDealing with Questions
• Sign Posting
• Asking Directly vs Asking Politely

• Requesting Work
• Checking Progress
• Urgent Work

• Introducing Yourself When Answering
• Who’s Calling?
• Personal Information
• Spelling Key Details
• Can’t Get to The Phone Right Now
• Leaving a Message
• Saying Goodbye
• Dealing with Complaints

• Key Vocabulary
• Leave Requests
• Reasons for Leave

• Promotions

• Too Much Work!

• Reason for Resigning
• How to Resign
• Getting Laid Off or Fired

• Strengths and Weaknesses

• Computer Problems
• Deleted Files and Recovery
• The Copier Doesn’t Work!
• A Problem With the Air-Con
• Water Leaks

o Email Structure
o Tips for Writing Good Emails

o Subject Line

o Punctuation & Spelling
o Apostrophes
o Abbreviations
o Missing Out Words
o Formal vs. Informal Language
 – Phrases
 – Vocabulary
 – Friendly Words
 – Professional Words – Being Polite & Diplomatic

o Things You Find In An Email

o Making An Inquiry
o Replying To An Inquiry
o Vocabulary
o Other Situations
 – Supplier Following Up A Call
 – Customer Clarifying Issue With Supplier
 – Supplier Agreeing To Customer’s Terms
 – Customer Making An Order
 – Supplier Confirming An Order
 – Supplier Asking For Payment

o Vocabulary
o Setting Up A Meeting
o Suggesting The Appointment Time
o Confirming You Can Come
o Saying You Cannot Come
o Postpone A Meeting
o Asking The Other Person To Prepare Before The Meeting
o Close
o In / On / At – Grammar Tip

o Collocations
o Asking For Information
o Requesting
o Emphasizing A Point
o Asking Seller For A Suggestion
o Making A Suggestion
o Negotiating: Being Firm
o Negotiating: Considering The Offer
o Negotiating: Being Flexible
o Negotiating: Agreeing
o Negotiating: Not Agreeing
o Next Steps
o Closing
o Discussing Terms

o Opening (Customer)
o Complaining (Customer)
o Requesting To Take Action (Customer)
o Close (Customer)
o Sample Complaint
o Apologizing (Supplier)
o Not Taking Any Responsibility (Supplier)
o Promise An Action To Customer (Supplier)
o Giving A Compensation (Supplier)
o Close (Supplier

o When Things Go Wrong
o Informing
o Requesting Action
o Giving Good News
o Giving Bad News

o Linking Words
 – Actually
 – Really
 – Just
 – Well & Anyway
o Tenses
 – Present: State
 – Present: Routine
 – Present: Right Now
 – Past: Ended
 – Past: Recent Past
 – Future Tense
 – Practice