Unit 2 – Subject Line

Unit 3 – Important Writing Rules

• Punctuation & Spelling
• Apostrophes
• Abbreviations
• Missing Out Words
• Formal vs. Informal Language
  • Phrases
  • Vocabulary
  • Friendly Words
  • Professional Words – Being Polite & Diplomatic

Unit 4 – Things You Find In An Email

Unit 5 – Making Inquiries

• Making An Inquiry
• Replying To An Inquiry
• Vocabulary
• Other Situations
  • Supplier Following Up A Call
  • Customer Clarifying Issue With Supplier
  • Supplier Agreeing To Customer’s Terms
  • Customer Making An Order
  • Supplier Confirming An Order
  • Supplier Asking For Payment

Unit 6 – Making Arrangements

• Vocabulary
• Setting Up A Meeting
• Suggesting The Appointment Time
• Confirming You Can Come
• Saying You Cannot Come
• Postpone A Meeting
• Asking The Other Person To Prepare Before The Meeting
• Close
• In / On / At – Grammar Tip

Unit 7 – Negotiating

• Collocations
• Asking For Information
• Requesting
• Emphasizing A Point
• Asking Seller For A Suggestion
• Making A Suggestion
• Negotiating: Being Firm
• Negotiating: Considering The Offer
• Negotiating: Being Flexible
• Negotiating: Agreeing
• Negotiating: Not Agreeing
• Next Steps
• Closing
• Discussing Terms

Unit 8 – Complaining

• Opening (Customer)
• Complaining (Customer)
• Requesting To Take Action (Customer)
• Close (Customer)
• Sample Complaint
• Apologizing (Supplier)
• Not Taking Any Responsibility (Supplier)
• Promise An Action To Customer (Supplier)
• Giving A Compensation (Supplier)
• Close (Supplier)

Unit 9 – Other Situations

• When Things Go Wrong
• Informing
• Requesting Action
• Giving Good News
• Giving Bad News

Unit 10 – Grammar Tips

• Linking Words
  • Actually
  • Really
  • Just
  • Well & Anyway
• Tenses
  • Present: State
  • Present: Routine
  • Present: Right Now
  • Past: Ended
  • Past: Recent Past
  • Future Tense
  • Practice